Consult Series: Owner/Hearing Care Provider Track
Thursday, September 12

Time
Session
Location
7:00 – 8:45 am
Registration
North Registration
8:00 – 8:45 am
Breakfast (with Owners/Hearing Care Providers, Staff, and Sponsors)
Coronado L
8:45 – 9:30 am
Consult Series Welcome
Coronado L
9:30 -10:45 am
Mindset of Patients with Hearing Loss (Owner A)
Coronado M-N
Growth Mindset of the Hearing Care Provider (Owner B)
Coronado P-Q
10:45 – 11:00 am
Morning Break
11:00 – 12:00 pm
Mindset of Patients with Hearing Loss (Owner A)
Coronado M-N
Growth Mindset of the Hearing Care Provider (Owner B)
Coronado P-Q
12:00 – 1:00 pm
Lunch (with Owners/Hearing Care Providers, Staff, and Sponsors)
Coronado L
1:00 – 3:00 pm
Growth Mindset of the Hearing Care Provider (Owner A)
Coronado M-N
Mindset of Patients with Hearing Loss (Owner B)
Coronado P-Q
3:00 – 4:00 pm
Sponsorship Time with Oticon, Phonak, Signia, Unitron, Widex
Coronado L
6:00 – 9:00 pm
Empower Opening Reception & Trade Show
Veracruz Exhibit Hall

Consult Series: Staff Track
Thursday, September 12

Time
Session
Location
7:00 – 8:45 am
Registration
North Registration
8:00 – 8:45 am
Breakfast (with Owners/Hearing Care Providers, Staff, and Sponsors)
Coronado L
8:45 – 9:30 am
Consult Series Welcome
Coronado L
9:30 – 10:45 am
Your Role in Creating a Sustainable Culture of Excellence
Coronado S-T
10:45 – 11:00 am
Morning Break
11:00 – 12:00 pm
Your Role in Creating a Sustainable Culture of Excellence
Coronado S-T
12:00 – 1:00 pm
Lunch (with Owners/Hearing Care Providers, Staff, and Sponsors)
Coronado L
1:00 – 3:00 pm
Capturing, Creating, and Maximizing Opportunities
Coronado S-T
3:00 – 4:00 pm
Sponsorship Time with Oticon, Phonak, Signia, Unitron, Widex
Coronado L
6:00 – 9:00 pm
Empower Opening Reception & Trade Show
Veracruz Exhibit Hall

Consult Series: Staff Track
Friday, September 13

Time
Session
Location
7:00 – 8:00 am
Empower Breakfast
Veracruz Exhibit Hall
8:00 – 10:30 am
Generating and Measuring Your Own Self-Development Plan
Coronado S-T
10:30 – 10:45 am
Morning Break
10:45 – 12:00 pm
Generating and Measuring Your Own Self-Development Plan
Coronado S-T
12:00 – 1:00 pm
Boxed Lunch

Consult Series during Empower Conference
Friday, September 13

Time
Session
Location
7:00 – 8:00 am
Empower Breakfast
Veracruz Exhibit Hall
8:00 – 9:00 am
Welcome Reception
Coronado H-J-K
9:00 – 10:00 am
The Keys to Inspirational Leadership (Diana Dobo)
Yucatan 2
9:00 – 10:30 am
Direct Mail to Digital and Everything In Between: Understanding Omnichannel Marketing (Katie Hutchinson)
Monterrey 2-3
10:00 – 11:00 am
Winning Patient Loyalty Through Effective Communication (Mary Catherine McDonald)
Coronado P-Q
12:00 – 1:30 pm
Lunch – Keynote Lee Saltz
Coronado H-J-K
2:00 – 3:00 pm
Understanding the Psychology of Patients with Hearing Loss (Brian Becker)
Yucatan 1
3:00 – 4:00 pm
Getting it Right: Hiring for Culture and Employee Engagement (Ernie Paolini)
Coronado M-N
4:00 – 5:30 pm
Leading Through Data-Driven Insights (Scott Berger)
Monterrey 1
5:00 – 6:00 pm
Onboarding: Building a Brand Champion (Jodi Bryan)
Yucatan 2
6:00 – 9:30 pm
Cocktails, Dinner & Keynote Speaker Dr. Jim Smith
Coronado H-J-K

Consult Series during Empower Conference
Saturday, September 14

Time
Session
Location
8:00 – 9:30 am
Hearing Healthcare in an ENT Clinic: A Teamwork Approach to Hearing Well Again (Jeffrey S. Weingarten, MD)
Coronado F-G
9:00 – 10:00 am
Your Business’ Lifecycle: Strategic Decision Making (Scott Berger)
Coronado P-Q
9:00 – 10:30 am
Changing the Paradigm, Mine the Gold in Your Own Four Walls (Brian Becker)
Monterrey 2-3
10:00 – 11:00 pm
Employee Retention: Creating a Culture of Engagement (Jodi Bryan)
Yucatan 2
11:00 – 12:00 pm
Driving Your Team to Peak Performance (Ken Gregory)
Coronado B-C
11:00 – 12:30 pm
Do as I Do: Case Studies for Success (Bill Connerton and Leah Breuers)
Monterrey 2-3
1:00 – 2:00 pm
Listen to the Results of Your ROI (Katie Hutchinson)
Cancun